If for any reason you are not completely satisfied with your purchase, items in unused and original condition purchased from HELENADIA (https://www.helenadia.com), can be returned within 14 days of delivery date with original invoice by registered mail.
Sale items and items with discounted price are final. No returns will be accepted.
For return by email please follow described steps:
Fill out the return form (you can download it here) and send it to with order number, invoice number, delivery date, and return reason to our email firstname.lastname@example.org.
- After analysis our team will reply on your request for return with return request status and further instructions you should follow. We will answer within 3 days after receiving email.
If return request status is positive you can send purchased goods using your own preferred method of shipping (use one that can be tracked and insured). HELENADIA cannot repay the cost of shipping using this method. Address for returns will be provided to you in return instructions email (pervious step). Information about tracking number is required to be sent to our email email@example.com.
- All returns will be credited to the original form of payment. However, your original shipping cost is not refundable. In case you have had free shipping discount code or you were eligible for free shipping based on order value, we will return to you original order amount minus original shipping costs ($12 or EUR8).
Returns will be processed within 5 business days of receipt of your item(s) by HELENADIA. You will receive an email notification once your return is processed. Please allow up to 3-5 additional
business days for the funds to be credited to your account.
My HELENADIA items has arrived and is damaged/faulty. What should I do?
We are sorry to hear this and apologize. We video record packaging process for each order and we will check where and why items were damaged. Please contact our HELENADIA Customer Care Center at firstname.lastname@example.org for further assistance.